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Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
9 days ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

Speak to Email

Product Feature: click cmd+R in front email to activate mic then I can talk out what Im trying to say gen AI turns that into a written out email copy that matches my conciseness and tone of voice
18 days ago in AI / Core Product Experience 0 Backlog

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
over 1 year ago in Core Product Experience 1 Backlog

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls
7 months ago in Voice 0 Backlog

Ability to preview attachments

Ability to preview attachments in an email without downloading.
almost 2 years ago in Core Product Experience 1 Backlog

[context] AI features to leverage Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a knowledge ...
9 months ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog
158 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
almost 4 years ago in Attendee management 1 Backlog

Detect duplicate conversations & route them

Situation: Support teams can encounter multiple customer requests that are duplicates of previously resolved issues, leading to redundant work and decreased efficiency. Request: Implement a feature that automatically detects and flags duplicate cu...
3 months ago in AI / AI similar conversations / Workflows 1 Backlog

[context] Connect an External Knowledge Source to Front to suggest replies by email

Use suggested replies from a third-party KB or knowledge source to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview
5 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Macros available in Company settings

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.
5 months ago in Macros 0 Backlog