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Talkdesk Integration - The ability to use SMS in Front using Talkdesk
It would be nice to be able to have an SMS integration with Talkdesk so we can use that in both team communications as well as individual communication. Our sales team would like to be able to communicate with customers through SMS from their own ...
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Will not do
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2
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Granular Permissions for Create/Edit/Archive/Delete
Currently, in the roles permissions section (e.g., the Tags section), there is a single checkbox for "Shared tags - create/edit/archive/delete," which allows users to either perform all actions or none. To improve flexibility and control, it would...
0
Backlog
11
VOTE
Real-time translations in Front - Google Cloud Translation API
A Front Translate module - Front user pick Translation engine. The possibility to connect your own Google Cloud Translation (account) to Front. Very easy to get started via the Google Cloud Console. Incoming messages can be translated in real time...
1
Backlog
11
VOTE
8
VOTE
Suggest knowledge base links in chat based on key words
When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
1
Backlog
6
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26
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