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Categories Chatbots
Created by Guest
Created on Nov 18, 2023

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Exportable data from Chatbot interactions

We include various open-ended questions in our chatbot flow, it would be useful to be able to export the chatbot responses into a spreadsheet for analytics.

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Chatbot Analytics: Export detailed data

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In the Chatbot Analytics report, it would be helpful to export detailed conversation data (customer<>bot messages) along with reports on whether a conversation was resolved / deflected / AI Answers used / etc.
about 1 month ago in Analytics Exporting Data / Analytics exports content - fields / Generic drill down (business objects) / Live Chat 0 Backlog