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Status Backlog
Categories Chatbots
Created by Guest
Created on Nov 18, 2023

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Export chatbot responses

Problem
Open-ended chatbot responses can't be exported for analysis.

Request
Export chatbot responses to a spreadsheet.

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4 MERGED

Chatbot Analytics: Export detailed data

Merged
In the Chatbot Analytics report, it would be helpful to export detailed conversation data (customer<>bot messages) along with reports on whether a conversation was resolved / deflected / AI Answers used / etc.
over 1 year ago in Exports, API and connectors / Live Chat Backlog