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Ability to chat with other teammates within Front

Similar to Google Chat which can be used within Gmail, have the ability to chat real-time with other teammates in Front (not including discussions)
almost 2 years ago in Core Product Experience 1 Backlog

Allow my customers to add others to the meeting invite when they are booking a meeting

Allow my customers to add others to the meeting invite when they are booking a meeting and not have to wait until the meeting is booked and then adding them after. I want to do though is have the customer input those emails as they fill out the li...
about 2 years ago in Scheduling Links 0 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
4 months ago in CSAT metrics and reporting 0 Backlog

Workload report: add 'New workload' and 'Closed workload' metrics

No description provided
4 months ago in Metrics 0 Backlog

Being able to host multiple form channels in KB vs. hosting them as separate resource links

Currently today we can only connect one form per KB. Ideally, there would be an option to add multiple consolidated forms as customers may need to submit many to various teams.
4 months ago in Knowledge Base 0

View incomplete chatbot conversations

Currently a conversation is not created within Front unless a chat visitor has completed the chatbot flow. It would be helpful to have a separate inbox that stores partially completed chatbot conversations - this way the team could still jump in t...
over 1 year ago in Chatbots 0 Planned

Ability to use custom fields / variables in chatbot flow

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.
over 1 year ago in Chatbots 2 Planned

Share a signature with a teammate Group

Today, an admin can create a signature and make it available on all individual channels. Could we allow admins to share a signature with a teammate Group? This would make it easier to tailor the signature content to attributes of the teammate, suc...
over 1 year ago in Signature management / Teammate Groups 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
about 3 years ago in CSAT - journey 1 Backlog

Ability to Hide Team Members from Other Teams

Our Company run's multiple business out of Front. We need the option to either separate or hide the team mates who are not part of the other groups. Where Only the users who have access to the Shared workspaces, are able to see other members of th...
about 1 year ago in Workspaces 0 Backlog