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Keyboard shortcut: change color of text when composing

Shortcut to change font color which runs through the colors using the arrow keys
over 1 year ago in Composer / Core Product Experience / Keyboard shortcuts 0 Backlog

[channel] AI tagging on more channel types (SMS, chat, custom channels ...

Ability to set up AI tagging on more channels like SMS conversations, chat, social, whatsapp, custom channels
9 months ago in AI / AI tagging 0 Backlog

View incomplete chatbot conversations

Currently a conversation is not created within Front unless a chat visitor has completed the chatbot flow. It would be helpful to have a separate inbox that stores partially completed chatbot conversations - this way the team could still jump in t...
over 1 year ago in Chatbots 0 Planned

Ability to use custom fields / variables in chatbot flow

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.
over 1 year ago in Chatbots 2 Planned

Share a signature with a teammate Group

Today, an admin can create a signature and make it available on all individual channels. Could we allow admins to share a signature with a teammate Group? This would make it easier to tailor the signature content to attributes of the teammate, suc...
over 1 year ago in Signature management / Teammate Groups 0 Backlog

Ability to chat with other teammates within Front

Similar to Google Chat which can be used within Gmail, have the ability to chat real-time with other teammates in Front (not including discussions)
over 1 year ago in Core Product Experience 1 Backlog

Notion integration

No description provided
over 3 years ago in New integration requests 1 Backlog

Allow my customers to add others to the meeting invite when they are booking a meeting

Allow my customers to add others to the meeting invite when they are booking a meeting and not have to wait until the meeting is booked and then adding them after. I want to do though is have the customer input those emails as they fill out the li...
almost 2 years ago in Scheduling Links 0 Backlog

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
about 1 year ago in Knowledge Base 0 Backlog

Always include option not to send attendees an email about an update made to the event

Today the option to "email guests" about an event change is only available sometimes. Needs to be available consistently for all types of event updates.
about 1 year ago in Managing/Updating Events 0 Backlog