RELATED IDEAS
Keyboard shortcut: copy conversation ID and link
It really would be nice to be able to copy the conversation link using a shortcut.
For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do some stuff specific to our business.
I second this, but for the conversation ID and not necessary the link. Our support email workflow frequently needs to obtain the conversation ID from another email as it relates to a second email. But we don't want to merge the conversations. We put the Conversation ID in the comments of the email so the other conversation can easily be clicked on.