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Status Backlog
Created by Guest
Created on Jul 25, 2023

Keyboard shortcut: copy conversation ID and link

It really would be nice to be able to copy the conversation link using a shortcut.
For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do some stuff specific to our business.

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  • Guest
    Aug 1, 2023

    I second this, but for the conversation ID and not necessary the link. Our support email workflow frequently needs to obtain the conversation ID from another email as it relates to a second email. But we don't want to merge the conversations. We put the Conversation ID in the comments of the email so the other conversation can easily be clicked on.