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Drag & drop images as attachments instead of inline with message

No description provided
over 2 years ago in Attachments 0 Backlog

Select Jira reporter in macro input capture

When building a Jira issue-created macro, we can't let the agent select which Jira teammate it should be assigned to.
4 months ago in Developer Platform / Existing integrations 0 Backlog

Customize Jira comment behavior in Front

Every time someone comments on a Jira Ticket, ALL tickets linked to the issue are opened in our Front inbox. Ideally, we would need the comment to be sent to the ticket (& thus only that ticket should open again) where the Jira issue was origi...
4 months ago in Developer Platform / Existing integrations 0 Backlog

[context] AI suggested replies to use message templates as a context

Teams who don't have a KB, store their Knowledge in Message Templates. It would be helpful to have Suggested Replies look through existing message templates
10 months ago in AI / AI knowledge / AI suggested replies (auto draft) 0 Backlog

Airtable integration

No description provided
about 4 years ago in New integration requests 4 Backlog

View Contacts on Mobile App

No description provided
over 1 year ago in Contacts / Mobile 1 Backlog

Notifications / new message sound for chat visitors

Each time we send a message to the customer, a notification sound should alert them. This will enhance our ability to offer effective support, enabling them to respond promptly to our messages.
almost 2 years ago in Front Chat 0 Backlog

Library and templates for company rules

Open rule templates to individual and company rules for a more seamless and accurate rollout. Example use cases: main Highway use case revolves around using the rules and macros in a personal inbox. The rules and connectors we published are only s...
8 months ago in Company rules / Rule library 0 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
over 1 year ago in Chatbots / Knowledge Base 1 Backlog

Exportable data from Chatbot interactions

We include various open-ended questions in our chatbot flow, it would be useful to be able to export the chatbot responses into a spreadsheet for analytics.
over 1 year ago in Chatbots 0 Backlog