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Categories AI AI knowledge AI suggested replies (auto draft)
Created by Guest
Created on Sep 10, 2024

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[context] AI suggested replies to use message templates as a context

Teams who don't have a KB, store their Knowledge in Message Templates. It would be helpful to have Suggested Replies look through existing message templates

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    Ryan Franks
    Feb 6, 2026

    Suggested Replies do query saved workspace templates for relevance when resolving a customer issue and use this to help generate a reply

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