ADD A NEW IDEA

All ideas

Showing 1912

[context] AI answer for chat to support multiple KBs as source of knowledge

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...
10 months ago in AI / AI answer for chat 0 Backlog

Ability to merge discussions

Suggestion to be able to merge discussions, like how you can merge emails in Front today
about 2 years ago in Merge / privacy leaks / threading 0 Backlog

Ability to configure location of the reading pane (main conversation view) to the bottom

Ability to reconfigure location of reading pane from the right to the bottom (similar to options in Outlook)
over 2 years ago in Core Product Experience 2 Backlog

[context] AI compose with a prompt and message template

Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t s...
10 months ago in AI / AI compose 0 Backlog

[Contacts permissions] Different access levels for contacts

Allowing different teammate groups to have different access levels for shared contacts
almost 3 years ago in Accessing / Organizing Data 1 Backlog

Collect teammate answers: support images and attachments

Collecting attachment as answers to specific fields while triggering a macro, for easy handoff/escalation to another team Use TIC to upload an attachment Use macro action(s) to use the attachment
4 months ago in Macros 0 Backlog

The ability to collapse subtags under the parent tag on the mobile app

It would be super helpful if you could collapse all subtags under the parent tag on mobile. If you have a lot of tags it takes a lot of scrolling to be able to get through them all to get to a tag group that's listed closer to the bottom
over 2 years ago in Mobile 0 Backlog

Improved notifications when new Front Chat messages are received

Improvements to further differentiate Front Chat notifications from notifications for other channels like email
over 3 years ago in Live Chat 0 Already available

Improved Assignment Queues Visibility and Management for admins

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
about 2 years ago in Assign / Workflows 0 Backlog

create Views with the API

No description provided
5 months ago in Core API / Views 0 Backlog