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224 VOTE

Ability to copy rules

Provide the ability to copy rules instead of having to start custom rules from scratch every time and provide the ability to copy rules to other workspaces.
about 2 years ago in Workflows 5 Backlog
135 VOTE

Support sending and receiving S/MIME encrypted emails

Summary We have the need to be able to send and receive client documents and need encryption on those emails More background from customer We work alot with the government, and other proprietary companies who will always send their emails encrypte...
over 1 year ago in Email channels 5 Backlog

Track API Tokens in Audit Logs

Track creation and deletion of App and API tokens on the audit logs.
5 days ago in Admin audit trail 0 Backlog

Search Function in Signatures

Please can the search algorithm in Signatures be less 'fuzzy' and actually return the results based on the criteria requested? We have a lot of signatures and it can be painful to scroll down a long list because the search function doesn't work as...
3 months ago in Signature management 2 Backlog
158 VOTE

Internal/External Out of Office

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.
about 2 years ago in Vacation responders 2 Backlog

Count of conversations in a status over time

Value: Allow managers to understand how the volume of work in their team's backlog is fluctuating. Implementation: replace the "open at start" and "open at end" metric to: Allow custom statuses and status categories (open and waiting) Reflect accu...
about 1 month ago in Insights 0 Backlog
251 VOTE

Microsoft Teams integration

Send and receive messages to/from Microsoft Teams directly inside Front.
over 3 years ago in New integration requests 4 Backlog

Improve Chat Transcript Email Styling/Formatting

The chat transcript emails can be difficult to read—especially for longer conversations. They often appear as one long quoted thread, which makes it hard to follow the back-and-forth flow of the conversation. It would be a big improvement if the t...
12 days ago in Front Chat 0 Backlog
102 VOTE

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
over 1 year ago in Admin Experience / Custom fields / Workflows 0 Backlog
143 VOTE

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
over 2 years ago in Teammate Groups 5 Backlog