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Live Chat Website Title Identification

We use Front live chat to help our customers troubleshoot quotes and place orders online. Each quote or order has a unique URL which does provide us some information of who the customer is, but we have to open and web page and search the number to...
over 1 year ago in Live Chat 0 Backlog

Sabre GDS Integration

Customer would like to integrate with Saber
over 1 year ago in Developer Platform / New integration requests 0 Backlog

Increase the frequency of auto-sync for SF contacts

Currently, the contact sync only happens automatically every 24 hours - it would be nice to make it possible to have this run automatically at a more frequent cadence, even down to ~30 seconds. This would allow more real time interaction with cust...
over 1 year ago in Contacts 0 Backlog

New permission to create signature

Admins can prevent users from creating an individual signature so that they are forced to use shared signatures.
almost 4 years ago in Permissions / Signature management 0 Backlog

Users can archive conversations in their inbox don't have the archive permission

Admins remove a teammate's permission to archive conversations, to avoid the conversation being mistakenly closed in a shared inbox. This would mean that the However, this shouldn't restrict the user from archiving the conversation in their own in...
almost 4 years ago in Conversation/inbox permissions 0 Backlog

Intercom Source Urls should be visible in Front

In Intercom, every message has a 'Source URL'. This is the page the use is currently on when they sent the message. This essentially tells you what they are asking about, when they open a live chat and ask a question. Front doesn't show this infor...
over 1 year ago in Existing integrations / Intercom 1 Backlog

[Import] Add Elevio import for Knowledge Base

No description provided
over 1 year ago in Knowledge Base 1 Backlog

Keyboard shortcut: strikethrough

No description provided
over 2 years ago in Composer / Keyboard shortcuts 0 Backlog

Link for knowledge base articles from righthand sidebar

I would like to be able to copy a link to a knowledge base article directly from the righthand sidebar. Especially for sharing articles with colleagues in the comments to a conversation it would be handy if the link could be copied from there.
over 1 year ago in Knowledge Base 0 Backlog

Improve the WhatsApp free trial experience

As of today, customers need to contact their RM and ask about a free trial. There should be in-app visibility that lets the user know they can request a trial. Even better, they could initiate a free-trial, themselves.
over 1 year ago in Existing integrations 0 Backlog