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Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
about 1 year ago in Core Product Experience 3 Backlog

Configure the sidebar to show teammates who are "available"

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.
11 months ago in Core Product Experience 4 Backlog

Allow drafts to be tagged

The ability to tag drafts would be useful so that the user is allowed to "sit" on an email for a while, and not forget to tag it after sending. Currently, the only way to apply a tag to a draft is to schedule it for sending later, and then cancel ...
11 months ago in Shared drafts 1 Backlog

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
10 months ago in Core Product Experience 0 Backlog

Drag & drop attachments from Front emails on Mac

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...
6 months ago in Attachments 0 Backlog

Knowledge Base API - CRUD for internal & external KBs

Build an API for both external and internal requests to: Edit an article Create new article Delete an article Get an article/category List articles/categories
4 months ago in Knowledge Base 0 Backlog

Slack channels should still import message text/content if attachment size is too large

Currently we fail to import messages if the message contains a file over 25MB. However, it would be nice if we dropped the attachments that are too large, and still imported the message text. When this happens we should also display some type of w...
26 days ago in Existing integrations 0 Backlog

Knowledge base article export

Ability to export knowledge base articles
5 months ago in Knowledge Base 0 Backlog

Enable Front iPad app for visionOS/Apple Vision Pro

As a user/early adopter for Apple Vision Pro, I would like to use the Front app as an app inside of Vision Pro. You can help by enabling visionOS compatibility (which is trivial), and if you see enough usage, eventually create a native visionOS ap...
18 days ago in Native features 1 Backlog

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
27 days ago in Breakdowns and totals / Conversation Stages 0 Backlog