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Status Launched
Categories Knowledge Base
Created by Guest
Created on Sep 28, 2023

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[KB access control] Gate/restrict knowledge base visibility by internal teammate groups

The ability to restrict access to view KB content by certain teams or user groups in Front.

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  • Guest
    May 13, 2026

    I really hope this gains traction and gets developed.

    My ideal use case is to link Knowledge Base articles to specific inboxes. Anyone who has access to that inbox should be able to view and search the related article in the Knowledge Base. Users who do not have access to that inbox should not see the article and should not be able to find it in search.

    Each article should be able to connect to one or multiple inboxes. This would make the Knowledge Base much easier to manage because article visibility would follow the same access structure we already use in Front.

    If inbox-based permissions are not possible, then custom-field-based permissions would also be helpful. However, I think inbox-based access is probably the most practical and quickest option to build, since Front already has inbox access rules in place.

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  • Guest
    Apr 16, 2024

    Hoping this is really added. I think its a major miss that this feature doesn't exist.

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3 MERGED

Privacy hierarchies in KB

Merged
There’s some info for certain teams that customers don’t want shared. For example, they have knowledge base protocols on terminations for the leadership team we’d only want to be visible to them.
almost 3 years ago in Knowledge Base 0 Launched
2 MERGED

Knowledge Base Permissions

Merged
Different roles to view different cards. Should be able to restrict to a team so we don't have unnecessary cards showing for different groups.
almost 3 years ago in Knowledge Base 0 Launched