Skip to Main Content
ADD A NEW IDEA

All ideas

Showing 1368
107 VOTE

AI-powered chatbots for Front Chat

The ability to use AI to train the chatbot on Knowledge Base / Help Center material, and then for the chatbot to use this information to automatically respond to chat visitors would be extremely powerful for deflection.
8 months ago in Chatbots 6 Planned
135 VOTE

See how a rule works during rule creation

As an Admin, I want to be able to create a rule and immediately see how it impacts my inbox while I am creating the rule, so that I don't need to wait a few days to better understand whether it's behaving in the way that I need it to behave. Pleas...
12 months ago in Rule management / Workflows 1 Backlog

Integration with Tengella

Our company uses a Tengella as an ERP system https://tengella.se/. We need integration with Front to be able to create contacts in Tengella after triggering rules in Front, receive information from Tengella, update custom contact fields with infor...
4 days ago in New integration requests 0 Backlog

Teammate event auditing

As an IT admin, I would like to monitor changes to Workspaces + Teammates in Front for IT security and observability purposes. Specifically, I would like the option to subscribe to a Webhook feed or poll a GET /audit API endpoint to fetch the foll...

Create calendar events on mobile

Hi team! Filing an Idea on behalf of a prospect. They would like to request the ability to create calendar events from our mobile apps.
7 months ago in Create New Event / Mobile 0 Backlog

Allow users to split non-email conversations

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...
29 days ago in Core Product Experience / Developer Platform 0 Backlog
317 VOTE

Ability to @mention a team

This will allow users to @ mention an entire group/team in a comment to notify all individuals at once.
about 3 years ago in Comments / @ mentions 12 Backlog

Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
3 months ago in Knowledge Base 0 Backlog

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
5 months ago in Admin Experience / Custom fields 0 Backlog

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
about 1 year ago in Teammate Groups 5 Backlog