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Allow delegates for managing calendar

No description provided
about 4 years ago in Managing/Updating Events 0 Backlog

Rule Insight History Link

When you go in to edit a rule, it has the "Rule Insight" on the the far right. It displays some useful information. The Rule Insight shows the date and time when the rule was last applied. If you are an admin, it would be helpful to link you direc...
almost 2 years ago in Workflows 1 Backlog

Mobile Calendar - See more than 3 days

No description provided
over 1 year ago in Schedule - manage your calendar 0 Backlog

Use existing message templates in chatbot flow

We already have live chat message templates that address commonly asked inquiries. We'd like to be able to use them directly in the chatbot flow instead of having to replicate them manually.
almost 2 years ago in Chatbots 0 Backlog

Allow contact data clean-up to be activated independently of auto-trash feature

Our current data retention policy feature allows conversations to be automatically hard-deleted after a period of time, and then associated contact data is cleaned up when all related conversation data has been deleted. This improvement would allo...
almost 2 years ago in Data retention 0 Backlog

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
over 1 year ago in CSAT / Workflows 0 Backlog

Clearly list which tags have been added in a rule.

When creating a rule for a workspace that has many tags, the tags you've added to the rule are not easily identified. Please see an example screenshot from a customer who is having difficulties identifying the tags which have been added to their r...
almost 2 years ago in Workflows 0 Backlog

Automatically add as participants when displaying multiple calendars

If I create an event on Front calendar while viewing multiple agendas, it should add these teammates as participants by default
11 months ago in Create New Event 0 Backlog

Hubspot integration - Log conversation as one e-mail chain in Hubspot

Currently, when logging a conversation in Hubspot through a rule every message is logged as a different message.Would be nice to be able to log them as a single conversation.
almost 2 years ago in Existing integrations 1 Backlog

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies
11 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog