ADD A NEW IDEA

All ideas

Showing 2077

Views by Account

As a user, I need the ability to create a view by account (or domain) so I can view all comms with a certain customer in one place - and save that view (running the same search over an over again is not sufficient)
2 months ago in Admin Experience / Views 0 Backlog

Analytics metrics for connectors

No description provided
2 months ago in New metrics 0 Backlog

Share conversation to another mailbox

It's not possible to share an existing conversation to another shared mailbox - you can only move it which is not always appropriate. For example the accounts mailbox might need to be included in a conversation about a payment for an order being h...
2 months ago in Core Product Experience 0 Backlog

Confirmation Sync - Front with Github

When the user presses 'Sync Front with Github', nothing happens, leading them to think that nothing is syncing. The app works as expected but there's not an obvious confirmation that the sync has occurred when they click it. We need a confirmation...
7 months ago in Developer Platform / Existing integrations 0 Backlog

Move team inboxes to a different workspace

As teams grow on Front sometimes they need to expand from a single workspace into multiple workspaces. That process is extremely difficult and ad hoc.
almost 2 years ago in Admin Experience / Workspaces 0 Backlog

[context] use private / internal knowledge source for AI answers

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...
about 1 year ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) 1 Backlog

Allow my customers to add others to the meeting invite when they are booking a meeting

Allow my customers to add others to the meeting invite when they are booking a meeting and not have to wait until the meeting is booked and then adding them after. I want to do though is have the customer input those emails as they fill out the li...
over 2 years ago in Scheduling Links 0 Backlog

Ability to tag a discussion when composing it

Similar to how users can tag an email while composing a new one, users should have the ability to tag a discussion while composing one, especially since you can do it after the fact anyway.
over 2 years ago in Internal discussions 0 Backlog

Export message templates to CSV

Provide an overview off all message templates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
about 2 years ago in Admin Experience 2 Backlog

Exportable data from Chatbot interactions

We include various open-ended questions in our chatbot flow, it would be useful to be able to export the chatbot responses into a spreadsheet for analytics.
almost 2 years ago in Chatbots 0 Backlog