All ideas

Include security-focused events on audit logs. These could include: user logins/logouts, add IP addresses to all events, MFA success/failure

Basically breaking down the touched conversations into the individual metrics: number of comments that a teammate has commented in the team performance report how many emails they have assigned to other teammates how many tags they have added, etc -

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...

Ability to reconfigure location of reading pane from the right to the bottom (similar to options in Outlook)

If a calendar invite has been changed, the notification which comes through does not always show the date/time of the meeting, just that the meeting has been changed. I then have to go into my Outlook calendar to check what that notification says.

Suggestion to be able to merge discussions, like how you can merge emails in Front today

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.

As a Front Admin, I want to be able manage my teammates' sidebar.

Improvements to further differentiate Front Chat notifications from notifications for other channels like email

The Front / Salesforce integration has a "note" section, but it only updates the deprecate "notes and attachments" section in Salesforce. Notes are now a standalone feature, so using the deprecated version means we end up having to duplicate notes...