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Access Contact Custom Fields in Chatbot

When initializing a Front Chat conversation, I pass some contact custom fields from my app (user-id, etc)Being able to access those passed fields in the Chatbot would allow me to perform lookups using App Requests to build more powerful workflows ...
36 minutes ago in Chatbots / Front Chat 0

Multiplication in a DV

Allow someone to multiply a DV by a number or other DV, in dynamic variables.
about 22 hours ago in  0

Pass date DV into Connector

Be able to pass date DV into Connector input field
about 22 hours ago in  0

Search Function in Signatures

Please can the search algorithm in Signatures be less 'fuzzy' and actually return the results based on the criteria requested? We have a lot of signatures and it can be painful to scroll down a long list because the search function doesn't work as...
17 days ago in Signature management 2 Backlog
405 VOTE

Comments will not cancel a snooze event

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...
almost 2 years ago in Snooze 3 Backlog

[language] More language support for AI Compose translate and AI message translate

We want more language support for the translate action in AI compose and the AI message translation feature. Languages like: Norwegian Hungarian Czech Latvian Lithuanian
20 days ago in AI / AI compose / AI language / AI message translation 2 Backlog
402 VOTE

Mark an inbound or outbound message as high or low importance

Inbound and outbound messages in Outlook can be set to have high or low importance: https://support.microsoft.com/en-us/office/mark-a-message-as-high-or-low-importance-44be4160-d3d9-4f26-97bd-46359b845ae3?ui=en-us&rs=en-us&ad=us Requesting...
about 2 years ago in Email channels 15 Backlog
572 VOTE

Ability to @mention a team

This will allow users to @ mention an entire group/team in a comment to notify all individuals at once.
about 4 years ago in Comments / @ mentions 20 Backlog
270 VOTE

@mention someone in an email when composing

When I @mention someone in an email, I would like the user's contact to be automatically added as a recipient or at least given the option to tag them in the body to make specific call outs.
over 2 years ago in Composer 15 Backlog
132 VOTE

Support sending and receiving S/MIME encrypted emails

Summary We have the need to be able to send and receive client documents and need encryption on those emails More background from customer We work alot with the government, and other proprietary companies who will always send their emails encrypte...
about 1 year ago in Email channels 5 Backlog