All ideas
Sort by:
Trending
Status:
Backlog
Showing 1706
6
VOTE
Return search results where matches are all in the same message (and not split in the conversation)
Description: When searching for multiple keywords, Front returns conversation where the keywords can be in different messages in a conversation. Request: Have an option to return results where all the keywords are in the same message, but not nece...
1
Backlog
2
VOTE
4
VOTE
6
VOTE
Duration-type dynamic variables & custom fields
Introduce duration fields in rules to power time-sensitive workflows. For example: Add a "SLA target" custom field on the account to support a customer-specific SLA targets Have a "contract renewal date" custom field and use dynamic variable to fi...
0
Backlog
2
VOTE
AI Reporting Insights: Copilot for Front Conversations
Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
0
Backlog
3
VOTE
Ability to directly auto assign to the replying teammate on a conversation that already has an assigned teammate.
It would be great to have a setting in the team inbox to be able to auto shift assignee to the individual who replies back within the a conversation that has someone already assigned to it. This would allow our teammates to quickly reply and not h...
0
Backlog
2
VOTE
3
VOTE
Talkdesk Integration - Add Answering Agent to Call Logging
As of now the data we're bringing in from Talkdesk isn't extremely useful to our customers as it does not specify who may have answered the phone. Other telephony integrations we have expose this information so our customers can create rules to ro...
0
Backlog
3
VOTE
The Ability To Add Document Attachments To Contact Details within Front
This would help our customer support team have any customer agreements, signed forms, and etcetera easily available within Front. By simply going into the contact details and clicking +add under the attachments section. : )
0
Backlog
3
VOTE
Variable/tag for displaying assigned teammate's name within a message
Many times we answer messages on behalf of our colleagues. In these cases, we manually change the name within the signature into the name of the assigned colleague for who we are answering the e-mail. Front has the option to make signature templat...
0
Backlog