ADD A NEW IDEA

All ideas

Showing 1787

[Import] Knowledge base external integration with Wordpress

Integrate articles from Wordpress site to Knowledge base articles
over 1 year ago in Knowledge Base 0 Backlog

Mobile Calendar - See more than 3 days

No description provided
over 1 year ago in Schedule - manage your calendar 0 Backlog

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
over 1 year ago in CSAT / Workflows 0 Backlog

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.
about 1 year ago in Analytics API - exports / Analytics exports content - fields / Core API 0 Backlog

Enhanced custom contact field functionality

When making custom contact fields as a dropdown list, I've found these two functionalities would be super helpful for more customization: It would be great to be able to have a dropdown of pre-selected options as well as a free-text response box i...
about 1 year ago in Custom fields 0 Backlog

Keyboard shortcut: backspace for archiving a conversation

No description provided
about 2 years ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Ability to add tags to both contacts and accounts (like conversation tags)

It would be helpful to be able to add tags across contacts and accounts, similarly to how we can tag conversations. This would be especially helpful if we could create dynamic contact lists based on these tags or other custom fields.
about 2 years ago in Accounts Manager / Contacts 0 Backlog

Ability to create account lists dynamically

I'd like to be able to create lists of accounts (especially dynamic lists based on values from custom fields, etc.)
about 2 years ago in Contacts 0 Backlog

Display more "oldest conversations" in the Live Dashboard

No description provided
6 months ago in Live dashboard 0 Backlog

Access Contact's Account via Plugin SDK

As a developer, I'm building a plugin application with the Plugin SDK. It would be helpful to access the Account record for the Contact(s) included in a conversation directly in the payload provided by the plugin SDK, rather than being required to...
over 1 year ago in SDK 0 Backlog