ADD A NEW IDEA

All ideas

Showing 1686

Display online status of chat agents in chat widget

Ability to show chat visitors which support agents are currently online and also the average response time like Intercom does. Would also be helpful to display a message "The team will reply in [xx] hours" if no one is online.
over 1 year ago in Live Chat 0 Backlog

Open attachments in Google workspace

Open attachments in cloud software (ie google sheets, docs etc
about 1 year ago in Attachments 0 Backlog

Tags API: add ability to see and set 'Archived' property

1) The GET /tags list should include a flag to indicate whether a tag has been archived 2) There should be a way to archive a Tag via API
almost 2 years ago in Core API 1 Backlog

MUTE & SNOOZE

There are several threads I want to review at a later time but the back and forth keeps waking the conversation up. I can MUTE a conversation, then click over to archive, and then SNOOZE it to get my desired outcome. However, a Mute and Snooze sou...
almost 2 years ago in Snooze / Triage - get to inbox 0 2 Backlog

Salesforce integration — ability to log emails to Cases

No description provided
almost 2 years ago in Existing integrations 0 Backlog

Support for 2048-bit keys for DKIM configuration

DomainKeys Identified Mail (DKIM) is a cryptographic technology that uses a public key and a private key to verify that the sender of the email is responsible for the corresponding domain. DKIM is a way for valid email senders to prove themselves ...
over 1 year ago in Systems 0 Backlog

Keyboard shortcut: quote / unquote selected text

Add shortcut for quote selected text
over 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Shopify integration: sync Shopify data to Front

Bring Shopify data (orders, customers and products) so we can use it (not just a visual in a side window). For example, creating rules and tags based off Shopify tags would be amazing. We use tags in Shopify extensively and would love our conversa...
almost 2 years ago in Existing integrations / Workflows 2 Backlog

Dynamically Display Knowledge Base Articles based on custom fields

Once or if we support the ability gate Knowledge Base behind a login page, then the Knowledge Base could dynamically show articles based on the user's custom fields tied to their account. For example, if a school provides a Knowledge Base to paren...
about 1 year ago in Knowledge Base 0 Backlog

Allow company branding to replace loading screens and placeholders

Front has jokes and graphics on loading pages and empty panes. It would be really nice to be able to disable or rebrand the messages and images for the company.
about 1 year ago in Admin Experience 0 Backlog