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Allow multiple accounts per contact

We have clients who own multiple businesses. It would be very useful if a single Contact could be associated with multiple Accounts. This would allow our Contacts organization in Front to better match reality.
almost 2 years ago in Accounts Manager 0 Backlog

Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.
12 months ago in Knowledge Base 1 Backlog

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
over 1 year ago in Admin Experience 2 Backlog

ATP for attachments

Should support Dynamic Delivery
over 3 years ago in Email channels 0 Backlog

Asana Integration Option to Suppress Reopen on Task Completion

For some workflows, it is more desirable to keep conversations closed after task completion.
over 1 year ago in Existing integrations 0 Backlog

Drag email into different individual inbox

It doesn't seem like you can click an email and drag between individual inboxes in your Me section. I can change it in the inbox selector but that brings in the entire list of shared inboxes which is overwhelming. I just want to be able to click a...
12 months ago in Core Product Experience 0 Backlog

[channel] Auto summarize for SMS, Chat

Being able to auto-summarize conversation thread for other channels than email
4 months ago in AI / AI summary 0 Backlog

Linked Conversations support for Discussions

Managers may have an internal discussion about a task list pertaining to an email conversation. Rather than add the task list to the comments of the email conversation, they'd like to create a separate discussion for the task list and link that di...
12 months ago in Core Product Experience / Linked conversations 0 Backlog

Improve handling of Forms as a channel, improve form field management

No description provided
12 months ago in Core Product Experience 0 Backlog

Ability to trigger rules when a teammate becomes OOO

Example: WHEN "Inbox Owner" is OOO, THEN "Notify Teammate"
over 1 year ago in Workflows 1 Backlog