ADD A NEW IDEA

All ideas

Showing 1706

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...
about 4 years ago in AI / AI angel (QA before sending) / Other (workflows) 0 Backlog

Allow Application Objects to scan email message HTML

Currently when Application Objects use the "Transform URLs into an application object" option, they can only match plan URL content. For example, and AO detecting URLs with https://example.com/user/:id, would match Mathilde's profile, but not Laur...
6 months ago in Dynamic objects 0 Backlog

[activation] have the training messages to respect the rule conditions

situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review
6 months ago in AI / AI tagging 0 Backlog

Allow disabling calendar notifications

This idea is related to https://front.ideas.aha.io/ideas/PRD-I-4204 from a technical perspective, but would solve a different 'problem'. I don't use Front's calendar. We have the - very cool - Notifications section in our profile to control the no...
over 1 year ago in Event notifications 0 Backlog

Smaller Front Chat bundle size

The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...
over 1 year ago in Live Chat 0 Backlog

[extensibility] Front AI to connect to 3rd party tools to sync information

Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...
6 months ago in AI / AI answer for chat / AI extensibility / AI suggested replies (auto draft) 0 Backlog

A preference to default to time stamp

No description provided
over 1 year ago in Triage - get to inbox 0 5 Backlog

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.
almost 2 years ago in Workflows 4 Backlog

Saved Search / view

The ability to save searches so you don't have to type them out each time.
over 1 year ago in Core Product Experience / Search 1 Backlog

Move multiple messages to a new conversation

Instead of moving a single email to a new conversation, it would be great to be able to move either everything starting with a particular message/email, or selected ones, to a new conversation. Right now, if you don't think to move to a new conver...
over 1 year ago in Merge / privacy leaks / threading 0 Backlog