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Copy teammate groups when using "Clone settings from an existing teammate"

Be able to clone a teammate's teammate groups when inviting a new teammate and using the "Clone settings from an existing teammate".
11 days ago in Admin Experience 0 Backlog

Filters in Audit Logs

Add filters by date, by who made the update and by resource type to the audit logs
11 days ago in Admin audit trail / Admin Experience 0 Backlog

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls
11 months ago in Voice 0 Backlog

Add Holidays to Business Hours

It would be great if we could add National Holiday closures as part of our company business hours.
11 months ago in Admin Experience 1 Backlog
118 VOTE

Language support: French

Ability to use Front in French
over 3 years ago in All platforms 4 Backlog

Attachment in Application Object

The ability to bring in attachments to an application object would allow for more efficient automation related to inbox management. Connectors built with systems that have files are not as valuable as they could be.
22 days ago in Developer Platform / Dynamic objects 0

Include tags in message templates

I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.
over 2 years ago in Message templates 3 Backlog

Option to unsubscribe a teammate from an email conversation

Once a conversation is finished, I'd like the option to unsubscribe any teammate who was initially in the conversation. They have no need to see the rest of the emails that go back and forth and may waste time looking at responses that they are a ...
about 2 years ago in Core Product Experience 3 Backlog

[context] Connect an External Knowledge Source to Front to suggest replies by email

Use suggested replies from a third-party KB or knowledge source to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview
9 months ago in AI / AI suggested replies (auto draft) 0 Backlog

[context] AI features to leverage Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a knowledge ...
about 1 year ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog