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Language support: French

Ability to use Front in French
over 3 years ago in All platforms 3 Backlog

Add Holidays to Business Hours

It would be great if we could add National Holiday closures as part of our company business hours.
11 months ago in Admin Experience 1 Backlog

Include tags in message templates

I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.
over 2 years ago in Message templates 3 Backlog

[Rule Action] Pick Recipients in "Create Draft" action

Currently, the "Create Draft" rule action will start a reply to the sender. It would be helpful to have the option to pick between a reply or reply all option when writing rules using this action.
24 days ago in Rule actions 0

[context] Connect an External Knowledge Source to Front to suggest replies by email

Use suggested replies from a third-party KB or knowledge source to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview
9 months ago in AI / AI suggested replies (auto draft) 0 Backlog

[context] AI features to leverage Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a knowledge ...
about 1 year ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog

Confirmation Sync - Front with Github

When the user presses 'Sync Front with Github', nothing happens, leading them to think that nothing is syncing. The app works as expected but there's not an obvious confirmation that the sync has occurred when they click it. We need a confirmation...
about 1 month ago in Developer Platform / Existing integrations 0 Backlog

Option to unsubscribe a teammate from an email conversation

Once a conversation is finished, I'd like the option to unsubscribe any teammate who was initially in the conversation. They have no need to see the rest of the emails that go back and forth and may waste time looking at responses that they are a ...
about 2 years ago in Core Product Experience 3 Backlog

Configure the sidebar to show teammates who are "available"

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.
about 2 years ago in Core Product Experience 4 Backlog

Detect duplicate conversations & route them

Situation: Support teams can encounter multiple customer requests that are duplicates of previously resolved issues, leading to redundant work and decreased efficiency. Request: Implement a feature that automatically detects and flags duplicate cu...
7 months ago in AI / AI similar conversations / Workflows 1 Backlog