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Showing 1695

Sentiment detection to provide a sentiment score for conversations

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.

almost 2 years ago in Core Product Experience / Insights 0 Backlog

[action] AI Compose from a prompt is not discoverable

Having the ability to compose a conversation from a prompt. E.g. Send a holding reply Tell them that I'm ok to meet Monday 2 pm Thank you for the feedback It's almost like a message template, but more dynamic.

7 months ago in AI / AI compose 0 Backlog

5 VOTE

[channel] AI tagging on more channel types (SMS, chat, custom channels ...

Ability to set up AI tagging on more channels like SMS conversations, chat, social, whatsapp, custom channels

11 months ago in AI / AI tagging 0 Backlog

6 VOTE

View Contacts on Mobile App

No description provided

about 1 year ago in Contacts / Mobile 1 Backlog

8 VOTE

Opening Links from Knowledge Base in New Tab

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...

over 1 year ago in Knowledge Base 0 Backlog

12 VOTE

Improved analytics for Front Chat

No description provided

about 2 years ago in Live Chat 0 Backlog

1 VOTE

Set default Knowledge base for p4

Currenty when a user opens the p4 KB side bar it shows the first knowlege base aviable. Users manually have to select which one they are viewing.

2 months ago in Knowledge Base 0

1 VOTE

SSO for Gated Knowledge Base

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.

2 months ago in Knowledge Base 0

6 VOTE

Support Private Slack Channel Connections

My team and I loved front during our testing. But, front does not have the ability to import private slack channels which is a huge blocker for us.

about 1 year ago in Existing integrations 0 Backlog

2 VOTE

"Waiting" & "Resolved" Tabs in Personal Section

No description provided

5 months ago in Core Product Experience 0 Backlog

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