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Allow easy swapping between primary and redirect domains in KB domain settings

Right now it's not currently possible to easily change a domain from primary to redirect in the KB Domains settings tab. You have to delete domains and then add them back in a specific order to ensure they are either redirect or primary which is a...
4 months ago in Knowledge Base 0

Chat Visitors can view their chat history / prior tickets when accessing chat widget

Chat visitors can view their chat conversation history. This is important if the chat widget lives in a portal for current customers and they can view their prior chat history
11 months ago in Live Chat 1 Backlog

Company wide message templates

Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.
almost 3 years ago in Workspaces 0 Backlog

Improved analytics for Front Chat

No description provided
about 2 years ago in Live Chat 0 Backlog

Add trash option to conversation hover actions in personal inboxes

add trash as a hover action on conversation cells within individuals' personal inboxes
over 1 year ago in Core Product Experience 1 Backlog

Ability to select which conversations they want to merge without having to have the conversations next to one another

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."
over 1 year ago in Merge / privacy leaks / threading 2 Already available

Update the content of message when forwarding, replying or sending to slack with rules

Would be useful to have just the important info that the next team needs based on the information the previous team has compiled.
11 months ago in Rule actions 0 Backlog

Virtru encryption integration

 
almost 4 years ago in New integration requests 0 Backlog

Improve timezone selection for new invite

If a meeting is taking place in another time zone, you should have the ability to specify the timezone and schedule according to that.
almost 4 years ago in Create New Event / Managing/Updating Events 0 Backlog

Include all Slack message content for bot messages

Bots often add "attachments" or "blocks" with additional message content. These are not included in the message text since their intended use seems to be for "lower priority content", according to the Slack docs.
about 1 year ago in Other channels 0 Backlog