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Default preferences for company or team

I’d like the ability to set the default preferences for my company. This is similar to https://front.ideas.aha.io/ideas/PRD-I-4901 but I’d like to set a default value that the user can choose to customise if they wish. My specific use case is that...
9 days ago in Admins can control more teammate settings / Keyboard shortcuts 0 Backlog

Ability to preview attachments

Ability to preview attachments in an email without downloading.
about 2 years ago in Core Product Experience 2 Backlog

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
almost 2 years ago in Core Product Experience 1 Backlog
169 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
almost 4 years ago in Attendee management 1 Backlog

Multiple tabs for desktop app

This would be especially useful for creating rules. To create rules you have to grab info from messages (subject, sender info etc) and without the ability to create tabs, you have to constantly go back and forth which can be tedius.
about 1 year ago in Native features 0 Backlog

Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
about 2 years ago in Core Product Experience 6 Backlog

Ending Chat - allow agents to end chat & see when a customer abandons chat

We'll allow agents to end chats for end customers and we'll also notify agents when the visitor abandons the chat conversation.
5 months ago in Chatbots / Live Chat 0 Planned

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls
9 months ago in Voice 0 Backlog

Allow companies to set & enforce email signatures company wide and restrict the editing of email signatures.

Companies want to standardize their email signatures from a branding perspective. We want all users to have the same font and color scheme and to use only the company approved phone numbers [by team] and to have the proper email and website links.
almost 2 years ago in Admin Experience / Signature management 1 Planned

Live Dashboard - Teammate Filter

As a manager, I want to be able to filter the Live Dashboard by Teammate to see how many conversations are Open and Waiting. Right now, I can only see #Open in the Assigned teammates table, but I'm unable to determine whether or not that includes ...
3 months ago in Live dashboard 0 Backlog