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[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
7 months ago in AI / AI tagging 0 Backlog

Option to display Knowledge Base widget (without live chat) during offline hours

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
about 1 year ago in Knowledge Base / Live Chat 0 Planned

Support custom Zoho fields and layouts

Support custom layouts Case 1 Currently, for integration for Zoho CRM uses the default CRM layout for modules, like leads, contacts etc. Many customers will use a custom layout, meaning that they cannot use the integration effectively side from ju...
over 1 year ago in Existing integrations 0 Backlog

Ability to change font when using mobile app.

Everyone using this app would benefit from the ability to change fonts when working on mobile. It goes without saying the value this would add as many prefer to maintain their own styles without deviating should they be working away from the offic...
over 1 year ago in Mobile 1 Backlog

Show calendar invites in Sent folder

View calendar invites that I have created in my Sent folder
about 2 years ago in Calendar - other 0 Backlog

Email was read rule trigger

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior
about 4 years ago in Rule trigger 2 Backlog

Views with more filter criteria

For example:- unassigned- archived- custom conversation fields
over 1 year ago in Navigate - find your work 1 Backlog

Create invite based on conversation recipients/participants

No description provided
over 3 years ago in Cal/scheduling efficiency / Create New Event 0 Backlog

[API] AI Summary of a conversation is available via the API

Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature
11 months ago in AI / AI summary / Core API 1 Backlog

Ability to have multiple billing contacts / methods for one Front instance

No description provided
over 1 year ago in Backoffice / Billing 1 Backlog