ADD A NEW IDEA

All ideas

Showing 1788

Manually Close / End a Front Chat conversation

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one.
over 1 year ago in Live Chat 0 Planned

Customize timing when Front Chat transcript is sent to chat visitors

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.
over 2 years ago in Live Chat 0 Backlog

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD
about 1 year ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

Google Task Integration.

Ability to add Google Tasks and get alerts on comments.
over 1 year ago in New integration requests 0 Backlog

Ability to use custom fields / variables in chatbot flow

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.
about 2 years ago in Chatbots 2 Planned

Support Private Slack Channel Connections

My team and I loved front during our testing. But, front does not have the ability to import private slack channels which is a huge blocker for us.
over 1 year ago in Existing integrations 1 Backlog

Company level views including Inboxes across workspaces

As an Admin, I want to create a View that includes inboxes from multiple different workspaces.
over 1 year ago in Core Product Experience 1 Backlog

Microsoft Teams <> Front OOO Sync

Native two way sync between Teams and Front OOO status. Toggling OOO in Teams would toggle OOO in Front and vice versa. (Behavior between Teams and Outlook today)
about 2 years ago in New integration requests / Workflows 1 Backlog

Front Chat SDK as NPM package

As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...
over 1 year ago in Dev Relations / Front Chat 1 Backlog

Select Jira reporter in macro input capture

When building a Jira issue-created macro, we can't let the agent select which Jira teammate it should be assigned to.
4 months ago in Developer Platform / Existing integrations 0 Backlog