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    246 VOTE

    Include To, CC, BCC fields as part of message template

    Add recipient fields to message templates so they can be used repeatedly as well.
    almost 5 years ago in Message templates 9 Backlog

    Add Holidays to Business Hours

    It would be great if we could add National Holiday closures as part of our company business hours.
    over 1 year ago in Admin Experience 4 Backlog

    Report on conversations that did/didn't have a reply

    Some conversations don't need to be answered (newsletters, automations etc.). They are archived/resolved very fast and therefore skew analytics' metrics. Conversation stages offered a "no action needed" status, but are now deprecated. The "archive...
    about 1 month ago in Views and filters 1 Backlog
    225 VOTE

    Forward calendar invites and allow users to accept forwarded invites

    No description provided
    almost 5 years ago in Attendee management 1 Backlog

    (Smart) CSAT score by message template

    No description provided
    16 days ago in CSAT 0 Backlog
    117 VOTE

    Adding spell checks and grammar suggestions languages other than English

    The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
    over 2 years ago in Core Product Experience 2 Backlog
    113 VOTE

    Forward email as an attachment

    Suggestion to be able to forward an email as an attachment in another email
    over 2 years ago in Core Product Experience 3 Backlog

    OCR Attachment Content Extraction

    Be able to extract and transform attachement content data to use in dynamic variables in workflows. For example: extract attachment info > use in API request to create order request in TMS
    10 days ago in AI data extraction / Autopilot advanced features / Smart rules 0 Backlog
    116 VOTE

    Allow a conversation to remain assigned if moved to a different team inbox

    When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
    almost 3 years ago in Core Product Experience 7 Backlog
    109 VOTE

    Setting to turn on/off auto-shared drafts

    Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
    almost 3 years ago in Core Product Experience 0 Backlog