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Customize chatbot flow based on visitor URL

It would be helpful to be able to show a different chatbot flow to visitors depending on which page they're viewing / initiating the chat from.
about 1 year ago in Chatbots 0 Launched

Ability to customize chatbot icon

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.
about 1 year ago in Chatbots 0 Launched

Ability to restart and/or go back in chatbot flow

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.
about 1 year ago in Chatbots 2 Launched

Support Microsoft O365 Group OAuth

With OAuth for Microsoft Office365 Groups, customers using Office365 will be able to maintain a record of their outbound messages in Front while ensuring data security through modern authentication protocols.
about 1 year ago in Email channels 0 Launched

Chatbots: Auto-archive chatbot interactions that don't require any replies

If I create a flow that offers some information to the user and helps them sort out their inquiry without the need to further interact with a support team member, the chat conversation should be auto-archived.
about 1 year ago in Live Chat 1 Launched

Date filter in the Search Builder

Add a date range picker in the "Search Builder"
about 1 year ago in Filters - Query builder 0 Launched

For auto-replies sent by rules in Front Chat, in the chat widget the sender should be the team name & icon instead of the inbox name

Currently it is being sent as the internal inbox name, which is problematic because: 1. Channel names are not used for internal purposes, except for setting up a chatbot, which means we can name them anything we want. 2. Inbox names are essential ...
about 1 year ago in Live Chat 0 Launched

Search query auto-correct, "did you mean this"

Description: I sometimes have typos in my query which returns 0 results Request: Having a spelling correction system that correct my queries and informs me about it
about 1 year ago in Matching 0 Launched

Searching in a conversation thread (cmd/ctrl+f is not working)

Problem: It's hard to search in a specific conversation thread. This translates as multiple problems: Hard to search inside a conversation thread (Ctrl+f or cmd+f are not searching through the collapsed message. Also, on the browser "cmd/ctrl+f" s...
about 1 year ago in Search Results 0 Launched

Forward Action in Company Rules

Enable the "Forward to" action in custom rules at the Company Rule Level - currently only available in Workspace level rules.
about 1 year ago in Company rules 0 Launched