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Status Planned
Categories Live Chat
Created by Guest
Created on Oct 12, 2023

Customize timeframe of automatic chat widget refresh

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like to be able to customize a lower time limit to ensure that the chatbot runs again for them.

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