All ideas

Showing 1686

More granular API / OAuth token scopes

At present, Front API/OAuth tokens have very wide permissions, such as the "Shared Resources" token scope allowing read+write access to all shared resources. To help improve security, it would be great to support more granular scopes such as read/...

4 months ago in Core API / Partner Integrations 0 Backlog

3 VOTE

Channel setting: reply-to header

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html

4 months ago in Admin Experience / Core API 0 Backlog

30 VOTE

CSAT: Multiple survey questions

Allow multiple questions in Customer Satisfaction surveys.

over 3 years ago in CSAT- Customisation - survey - answers 3 Backlog

11 VOTE

Changing the transcript email subject line from Front Chat

Currently, when the customer is being sent the transcript email from the Chat, the subject line is "Chat". It would be amazing if this could be configured to something more tailored for a better customer experience.

over 1 year ago in Front Chat 1 Backlog

5 VOTE

[accuracy] AI Answers accuracy improvement based on incorrect answers

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...

7 months ago in AI / AI answer for chat 0 Backlog

2 VOTE

Create a calendar invite from an email and automatically put the people on the email as invitees

Would help anyone that needs to create a meeting related to or derived from an email

3 months ago in Calendar - other 0 Backlog

17 VOTE

Ability for team members to manually send Front Chat transcript to chat visitor

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.

almost 2 years ago in Live Chat 1 Backlog

13 VOTE

Integrate with twilio conversations api to enable group texting

In some cases we may need to do a group text similar to having 2 or more customers on the same email. Twilio supports this with their conversations api and it would be great to be able to connect to that from front.

over 1 year ago in Existing integrations 0 Backlog

6 VOTE

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.

9 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

1 VOTE

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...

about 1 month ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

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