RELATED IDEAS
Customize Chat transcript email subject
Problem
Chat transcript emails always have a generic subject line of 'Chat', which doesn't provide context to customers.
Request
Enable configuration of the subject line for transcript emails sent from Chat.
Use case example: We collect the client name in the chatbot flow and I'd love to highlight that in the conversation for a quick view. I've been able to create a smart rule to pick it up and change the subject to include the client name. However, the subject changes in p3, but the subject line in the conversation view (p2) is still 'chat.' this is not enough context, and I don't want to create a bunch of tags.