Ability for team members to manually send Front Chat transcript to chat visitor
Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.
Please get this feature immediately. It's a big requirement for us.
I agree, this is the reason why we disabled our Chat transcript at the moment as customers complained they're getting spammed by these transcripts.
If not, at least the option for the user to request a chat transcript would be great!