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Status Backlog
Categories Live Chat
Created by Guest
Created on Jan 30, 2023

Ability for team members to manually send Front Chat transcript to chat visitor

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.

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  • Guest
    Oct 20, 2023

    I agree, this is the reason why we disabled our Chat transcript at the moment as customers complained they're getting spammed by these transcripts.

    If not, at least the option for the user to request a chat transcript would be great!