Customize Front Chat transcript sending
Problem
Front Chat currently sends transcripts automatically after 5 minutes of visitor inactivity, but teams need flexibility in how and when transcripts are delivered.
Request
Provide a setting to customize the transcript timing interval and allow teammates to manually send transcripts to visitors on demand.
Been with Front for 2 days and already been asked by a user to send a resolved transcript. This should be an option to default for all resolved chats or for an agent to chose to send as a follow up.
Please get this feature immediately. It's a big requirement for us.
I agree, this is the reason why we disabled our Chat transcript at the moment as customers complained they're getting spammed by these transcripts.
If not, at least the option for the user to request a chat transcript would be great!