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RingCentral integration

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over 3 years ago in New integration requests 0 Backlog

Integrate with twilio conversations api to enable group texting

In some cases we may need to do a group text similar to having 2 or more customers on the same email. Twilio supports this with their conversations api and it would be great to be able to connect to that from front.

almost 2 years ago in Existing integrations 1 Backlog

19 VOTE

Searching for assignee displays matches in order of most commonly assigned to or displays matches in the current team inbox, as opposed to alphabetically

To make manual assignments faster/more accurate (especially to teammates with common names), it would be helpful if when I type a name into the assign box (like "Nick") the "Nicks" who populate show up in order of who you assign to most or who is ...

about 2 years ago in Collaborate - work together seamlessly 1 Backlog

13 VOTE

Knowledge Base usability & formatting improvements

When voting, please specify which one(s) of the below is the most important for you. Thanks Drag & drop article reordering Ability to add more than one image per line in knowledge base for better readability When editing the table, you always ...

over 1 year ago in Knowledge Base 3 Backlog

3 VOTE

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"

4 months ago in Conversation/inbox permissions / Permissions 0 Backlog

5 VOTE

More granular API / OAuth token scopes

At present, Front API/OAuth tokens have very wide permissions, such as the "Shared Resources" token scope allowing read+write access to all shared resources. To help improve security, it would be great to support more granular scopes such as read/...

7 months ago in Core API / Partner Integrations 0 Backlog

13 VOTE

Ability to add an assignee/owner for knowledge base articles

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)

over 1 year ago in Knowledge Base 0 Backlog

13 VOTE

WhatsApp Group Chat

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.

over 1 year ago in Existing integrations 1 Backlog

7 VOTE

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

10 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

4 VOTE

Add Snooze Count

It would be helpful to have Snoozed count showing on status bar. Currently the only items showing are counts for Open emails. I have a tag for Snooze and in the status bar it would be great to see the count for what is snoozed. Yes you can hit the...

6 months ago in Counters 0 Backlog

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