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Show time off end date next to a teammate's name

No description provided
5 months ago in Admin Experience / Teammate management / Workforce management 0 Backlog

Make Calendars available in Shared inboxes

We're often using user-email-accounts for shared inboxes / channels. However, we cannot use the calendar function as a "shared calendar". A support of this would be much appreciated because it also happens that we are using Gmail for user inboxes ...
12 months ago in Core Product Experience 1 Backlog

Print or PDF entire conversation including comments

Teams that deal with sensitive content that may be subject to audit are looking for a way to take a snapshot of all content (emails/comments) on a conversation so they can store it elsewhere.
almost 2 years ago in Printing 0 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
over 3 years ago in CSAT - Customisation - survey - scale 3 Backlog

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.
almost 4 years ago in Auto-reply 2 Backlog

Unread counters for shared inboxes

No description provided
almost 2 years ago in Core Product Experience 0 Backlog

Improving the Hubspot plugin

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...
almost 2 years ago in Developer Platform 4 Backlog

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD
7 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.
10 months ago in Knowledge Base 0 Backlog

Restricting Context Links by Workspace

Context links today apply across every workspace/ department. Other depts e-mails are sorted differently and read in a different way and the link being applied universally is not ideal. Would like the ability to modify context links to have a more...
over 1 year ago in Core Product Experience / Links 0 Backlog