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Categories CSAT - Customisation - survey - scale
Created by Guest
Created on Jun 25, 2021

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CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).

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  • Guest
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    |     Mar 22, 2024

    Related to this, the current 5 star survey isn't very good if the email doesn't show images. Instead, it just says "survey survey survey survey survey" (see attached image). It's difficult to know which one to click! This is also an issue for accessibility as screen readers would just read out the repeated "survey" links.

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    IMG_3390F04E8AA2-1.jpeg
  • Guest
    Reply
    |     Jan 18, 2024

    We hope you could customize the survey star rating to be something like emojis to gauge customer's feeling about the service. - More eye catching and encourages more survey returns.