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Ability to group notifications when receiving multiple emails/assignments at once

When things are assigned to me in bulk all at once rather than getting 1 notification about it I will get individual notifications for each one. This is problematic when I get 20+ all at once. Would be great to have an option to group notification...
about 1 year ago in Notifications 0 Backlog

Don't generate placeholder name when chat visitor doesn't provide a name

When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
about 1 year ago in Chatbots 0 Backlog

Analytics for chats initiated on different visitor URLs

We would like a report of what pages customers initiate help requests through our Chat widget.
about 1 year ago in Live Chat 0 Backlog

New permission to create signature

Admins can prevent users from creating an individual signature so that they are forced to use shared signatures.
over 3 years ago in Permissions / Signature management 0 Backlog

Users can archive conversations in their inbox don't have the archive permission

Admins remove a teammate's permission to archive conversations, to avoid the conversation being mistakenly closed in a shared inbox. This would mean that the However, this shouldn't restrict the user from archiving the conversation in their own in...
over 3 years ago in Conversation/inbox permissions 0 Backlog

Custom Hotkeys / Specific Tag Hotkeys

Sorting through emails and adding tags takes multiple clicks, should be able to assign a tag with 1 button. Furthermore, we should be able to edit hotkeys to our preference vs the few standard preset options.
about 1 year ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog

Option for imported Tags to be private

When we first began with Front all of our Outlook folders from all of our employees became Tags. As a result we had over 100 different Tags. All of those imported Tags were available/visible to all of our employees. It would be better if we could ...
about 1 year ago in Email channels / Tags 0 Backlog

Make private archive action visible on activity timeline

No description provided
about 1 year ago in Triage - get to inbox 0 0 Backlog

Add a "Today" button on the vacation responder date picker

No description provided
about 1 year ago in Vacation responders 0 Backlog

Ability to make an email visible in multiple inboxes

Let's say a question is relevant to several teams. Instead of individually tagging the team members in the email or forwarding the email, is there a way to make the email visible in multiple inboxes simultaneously? It would be great if we could ha...
about 1 year ago in Navigate - find your work 0 Backlog