All ideas
Sort by:
Trending
Status:
Launched
Showing 1789
2
VOTE
2
VOTE
Improve UI to manage multiple channels in Inboxes
Each individual team could be working with upwards of 50 customers, so when we are looking to link each client email domain to one shared inbox, the current UI makes it very difficult to manage and review. Similarly for setting Rules, there is no ...
0
Backlog
2
VOTE
Allow multiple people assigned to one conversation
We are a large organization where we have multiple teams working in parallel with multiple stakeholders, there are times when two individuals from two different teams have to be responsible and responding on the same ticket. Understand there is th...
4
Backlog
3
VOTE
Ability to directly auto assign to the replying teammate on a conversation that already has an assigned teammate.
It would be great to have a setting in the team inbox to be able to auto shift assignee to the individual who replies back within the a conversation that has someone already assigned to it. This would allow our teammates to quickly reply and not h...
0
Backlog
1
VOTE
2
VOTE
3
VOTE
Talkdesk Integration - Add Answering Agent to Call Logging
As of now the data we're bringing in from Talkdesk isn't extremely useful to our customers as it does not specify who may have answered the phone. Other telephony integrations we have expose this information so our customers can create rules to ro...
0
Backlog
2
VOTE
Simplified Skin Tone Selection for Emoji
Similar to how Apple does it on iOS, it would be beneficial to have a more intuitive way to change skin tones/colors of emojis. Perhaps implementing a feature where users can right-click on an emoji to quickly select the desired skin tone would gr...
0
Backlog
2
VOTE
Print Knowledge Base Article for internal use by others
The knowledge base articles you may wish to print an article for use in a meeting, to walk through a process with someone who is for example in your warehouse and does not have a company. If a company is to put all processes and knowledge into the...
1
Backlog
3
VOTE
The Ability To Add Document Attachments To Contact Details within Front
This would help our customer support team have any customer agreements, signed forms, and etcetera easily available within Front. By simply going into the contact details and clicking +add under the attachments section. : )
0
Backlog