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19
VOTE
Searching for assignee displays matches in order of most commonly assigned to or displays matches in the current team inbox, as opposed to alphabetically
To make manual assignments faster/more accurate (especially to teammates with common names), it would be helpful if when I type a name into the assign box (like "Nick") the "Nicks" who populate show up in order of who you assign to most or who is ...
1
Backlog
10
VOTE
CES: Customer Effort Score - Analytic metric
Description of the Feature: The Customer Effort Score (CES) is a critical metric for assessing the ease with which customers can interact with a support team to resolve their issues. It is a survey post-interaction with customers asking something ...
1
Backlog
10
VOTE
8
VOTE
Make Calendars available in Shared inboxes
We're often using user-email-accounts for shared inboxes / channels. However, we cannot use the calendar function as a "shared calendar". A support of this would be much appreciated because it also happens that we are using Gmail for user inboxes ...
0
Backlog
11
VOTE
Ability to use the chat visitor inactivity and/or the time the chat visitor has spent on a chatbot flow step as a trigger for a chatbot action
We would like the ability to use set different actions based on how long a chat visitor spends on a step / if they don't interact with the step for a certain amount of time. For example, if they're stuck on a step for too long, we'd like to build ...
0
Backlog
12
VOTE
Update the "Unsubscribe on unassign" preference to include additonal options such as being unassigned due to being OOO or unassigned via a rule
Update the "Unsubscribe on unassign" preference to include additonal options such as being unassigned due to being OOO or unassigned via a rule. Some companies wish to leverage the unsubscribe feature for teammates when they're away for vacation o...
0
Backlog
17
VOTE
Rank search results based on the recency of the match and not the most recent activity on the conversation
Description: Search results are ranked chronologically but based on the last activity time of a conversation containing a match, and not based on the activity time of the search match in the conversation. For example for the search query: acme@acm...
0
Backlog
39
VOTE
11
VOTE
30
VOTE