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[test] AI suggested replies testing playground

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.
3 months ago in AI / AI suggested replies (auto draft) 0 Backlog

CSAT: Multiple survey questions

Allow multiple questions in Customer Satisfaction surveys.
about 3 years ago in CSAT- Customisation - survey - answers 3 Backlog

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
3 months ago in AI / AI tagging 0 Backlog

Notifications / new message sound for chat visitors

Each time we send a message to the customer, a notification sound should alert them. This will enhance our ability to offer effective support, enabling them to respond promptly to our messages.
about 1 year ago in Front Chat 0 Backlog

[activation] Convert existing tagging rule to an AI tagging rule

This would be a helpful feature that would prevent the need to create new rules.
3 months ago in AI / AI tagging 0 Backlog

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.
4 months ago in Admin Experience 1 Backlog

Warn users when emailing outside of domain

Have a warning banner appear alerting sender from sending a message when emailing an external email domain. Much like this gmail functionality: https://support.google.com/a/answer/7380041?hl=en
11 months ago in Compliance & security / Core Product Experience 0 Backlog

Keyboard shortcut: Tab to cc field

Would like to be able to move from the "To" field to the "cc" field with the tab key as opposed to having to switch over to mouse, click "cc" in order to open up the field, then click into cc field and type name. The more I can navigate through me...
11 months ago in Composer 2 Backlog

Application Webhooks: Disable webhook subscription as a developer

I offer a partner integration containing an Application Webhook. My customers can start with a trial period, during which I will ingest data from a Front Application Webhook. If my customer's trial period ends and they do not convert, I want to st...
12 months ago in Developer Platform / Partner Integrations 0 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
9 months ago in Custom fields / Views 0 Backlog