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22
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The ability to collapse subtags under the parent tag on the mobile app
It would be super helpful if you could collapse all subtags under the parent tag on mobile. If you have a lot of tags it takes a lot of scrolling to be able to get through them all to get to a tag group that's listed closer to the bottom
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2
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8
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[context] AI compose with a prompt and message template
Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t s...
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3
VOTE
Rule dynamic variable: "Trigger/Action author"
It would be very helpful if there was a condition in rules that allowed you to trigger a rule based on what Front user performed the originating trigger/action. For example, we have an SLA set up but we have a tag that will exclude a message from ...
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3
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3
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19
VOTE
Improved Assignment Queues Visibility and Management for admins
Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
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Backlog
1
VOTE
2
VOTE
Collect teammate answer: form to Front switching with autosave
The collect teammate answer form is a really cool feature but we've encountered some usability issues when the popup opens which hinder us from using it more. We want to let our colleagues fill in quite a few fields as we are planning to take cert...
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