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1 Not supported for the current status
Status Backlog
Created by Guest
Created on Nov 3, 2025
Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit PRD-I-8070 Separate channel and inbox permissions.

Granular inbox management permissions Merged

Separate inbox management permissions so that a non-admin has permissions to manage shared inbox access without also having the permissions delete, create, or edit the inbox properties. We must be able to do this outside of teammate group management because we often need to grant users direct access to an inbox without being impacted by any rules a teammate group is associated with.

We cannot grant business users the ability to manage inbox access if they have the ability to delete, create, or edit inbox properties. Based on previous errors observed, too many users make errors or exercise inappropriate authority, and we cannot risk inbox creation/deletion/editing.

  • ADMIN RESPONSE
    Dec 2, 2025

    Your idea is now live and open for voting.