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Ability to add multiple attachments to a WhatsApp conversation

No description provided
almost 2 years ago in Existing integrations 0 Backlog

Limit team signatures only to certain teammates

Option for the company administrator to assign a signature to a particular person. Currently you can only assign a signature to an inbox.
over 2 years ago in Signatures 0 Backlog

Instagram channel — add link to DM / post / story in message

No description provided
over 3 years ago in Existing integrations 1 Backlog

Teammate Counter

On the teammates section for workspaces, it would be a great add to just have a teammate total count somewhere at the top. This is a nice piece of information to be able to know at a glance when managing workspaces. The only 'workaround' I can fin...
6 months ago in Admin Experience 0 Backlog

Alerts for Customer Inactivity

Would be great if there was a way to use the contacts/accounts section and track last communications we have with customers. Even set a rule or SLA to alert us if a set time has passed and we haven't heard from a certain person or company. Could b...
6 months ago in New metrics 0 Backlog

Increase functionality for multiple choice question for Front Chat

Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...
over 1 year ago in Chatbots / Front Chat / Live Chat 0 Backlog

Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments
over 1 year ago in Core API / Knowledge Base 0 Backlog

Pin tag for a teammate after it has been created (not just during creation)

Ability to pin tags from the Edit flow for a tag
almost 3 years ago in P1 navigation - left pane 0 Backlog

Add option to display subject line in drafts automatically

Sometimes we need to amend the subject line and it would be helpful to be able to choose to see it automatically in drafts rather than having to manually open it each time.
over 2 years ago in Shared drafts 0 Backlog

CSAT rule testing

On most other rules have a "test conversation" button at the top, but not for the CSAT. That button would be great to know whether this rule is working, and how it would work. For example, we want to make sure CSATs only go to certain users or tag...
6 months ago in Workflows 0 Backlog