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Visual form builder

Offer the ability to quickly design contact forms using a drag-and-drop editor in Front and embed them on a website
over 2 years ago in Other channels 0 Backlog

Hide Archived Tags for Analytics/Rules Creation/Email Tagging

When tagging an email, searching through analytics, or creating rules it is useless to see the huge list of archived tags. The only location where we need to see the archived tags is in the search. This feature make it really hard to browse throug...
over 1 year ago in Analytics - filters - Tag / Insights / Workflows 0 Backlog

Plugin SDK — ability to list all messages in a conversation

Currently, the listMessages method in the Plugin SDK only lists the messages visible to the user, rather than all messages in a conversation.Although there is a workaround to use the Core API to list messages in the conversation instead, this is n...
over 2 years ago in Plugins / SDK 0 Backlog

Do not disturb on weekends

Enable weekends as an option in the Do Not Disturb schedule so that users will not receive notifications throughout the weekend.
over 2 years ago in Core Product Experience 0 Backlog

Custom Fields: Drop Down with Multi-Select

Add the ability to select more than one value in drop down custom field.
over 1 year ago in Custom fields 0 Backlog

Integration Request

Prospect wants WooCommerce Integration. 3 seats on Growth.
over 1 year ago in New integration requests 0 Will not do

Display favicon from each sender in conversations list

Display domain favicons from senders in the list of conversations.
over 2 years ago in Core Product Experience 0 Backlog

Add messages with SLA in Create Analytics Report API

It would be great to alse get the messages with SLA in the Create Analytics API similar to number of SLA breach to be able to calculate the % SLA achievement
over 1 year ago in Exports and API 0 Backlog

Whereby calendar integration

It would be nice to see more video conferencing solutions integrated. We use whereby.com for example. In our case we'd just need a link to be added to the location of an event.
over 2 years ago in New integration requests 0 Backlog

Ability to archive a conversation in a shared inbox for a single user, rather than the team

Option to archive a conversation from a team inbox for just one user instead of the entire team
over 2 years ago in Core Product Experience 0 Backlog