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Notification or indicator for emoji reactions

No description provided
almost 4 years ago in Notifications 1 Backlog

Create invite based on conversation recipients/participants

No description provided
almost 4 years ago in Cal/scheduling efficiency / Create New Event 0 Backlog

Auto Cancel a Scheduled "Send Later" Email if responded to

Hello, Our team is in the operations side of things and would love if we were able to auto cancel a scheduled follow up email upon receipt of a new incoming message. For instance: 1. We send a request for X via email 2. Immediately send a follow u...
almost 2 years ago in Compose - write efficiently with quality 1 Backlog

Outbound Chat Capability

Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions
about 2 years ago in Live Chat 2 Backlog

Keyboard shortcut: copy conversation ID and link

It really would be nice to be able to copy the conversation link using a shortcut.For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do s...
about 2 years ago in Collaborate - work together seamlessly / Keyboard shortcuts 3 Backlog

Notifications / new message sound for chat visitors

Each time we send a message to the customer, a notification sound should alert them. This will enhance our ability to offer effective support, enabling them to respond promptly to our messages.
almost 2 years ago in Front Chat 0 Backlog

Merge conversations rule action

No description provided
almost 4 years ago in Rule actions 0 Backlog

Active Label sync with Gmail

The team has wanted to start trying to use some AI tools to start helping with their inboxes. One of those tools works in either Outlook or in Gmail. It creates Labels (in Gmail) then automatically sorts the emails based on the content and trainin...
4 months ago in Two-way sync 0 Backlog

Exportable data from Chatbot interactions

We include various open-ended questions in our chatbot flow, it would be useful to be able to export the chatbot responses into a spreadsheet for analytics.
over 1 year ago in Chatbots 0 Backlog

View Contacts on Mobile App

No description provided
over 1 year ago in Contacts / Mobile 1 Backlog