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Capability to zoom on a message by percentage (i.e. +110%, +120%)

For people who don't have a perfect view, it's very convenient to be able to zoom like on Outlook -> with Mouse Scroll + or Mouse Scroll -
over 2 years ago in Core Product Experience 0 Backlog

[accuracy] Similar conversation based on a more specific entity (inquriy, ticket, order, shipment ...)

Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...
about 1 year ago in AI / AI similar conversations 0 Backlog

Add internal discussions to Analytics

No description provided
over 4 years ago in New metrics 0 Backlog

Opening Links from Knowledge Base in New Tab

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...
about 2 years ago in Knowledge Base 0 Backlog

Option for Display Unread messages first in Inbox

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!
over 1 year ago in Core Product Experience 1 Backlog

M365 sensitivity labelling support (Purview)

M365 (Exchange Online) allows users to label emails with sensitivity labels that invoke certain protections, usually watermaking and/or encryption. When using the Outlook client, I get a default label for everyday email, and I can change this to a...
over 1 year ago in Compliance & security / Security 0 Backlog

Ability to edit all events in a recurring series, instead of just one event

No description provided
over 4 years ago in Managing/Updating Events 0 Backlog

Smart QA in Team Performance table

Alongside Response, handle time etc. This gives a full view of agent performance in one place
3 months ago in Existing metrics 0 Backlog

SSO for Gated Knowledge Base

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.
9 months ago in Knowledge Base 0 Already available

Highway Custom Plug In

Clients want to flag certain emails in Highway through a plug-in in Front. This is a similar feature in outlook. This is typically a security risk/requirement that logistics customers may have.
over 1 year ago in New integration requests 0 Backlog