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Permission to manage teammate availability status

If a teammate forgets to mark themselves OOO, then it will disrupt the team's workflows and assignment rules. Today, only a company admin or teammate with 'Teammate - Invite/Manage' permission can change another user's OOO status. By adding a new ...
about 2 years ago in Increase granularity of admin permissions 0 Backlog

[channel] AI Compose for SMS, Chat, custom

No description provided
about 2 years ago in AI / AI compose 3 Planned

Slack channel integration — support syncing message edits

Once a message comes in from Slack, any edits that the original creator makes are not updated in Front, making it possible to miss information without going back to check the message in Slack. Images as an example.
over 2 years ago in Existing integrations 0 Backlog

Views by Account

As a user, I need the ability to create a view by account (or domain) so I can view all comms with a certain customer in one place - and save that view (running the same search over an over again is not sufficient)
about 2 months ago in Admin Experience / Views 0 Backlog

Analytics metrics for connectors

No description provided
about 2 months ago in Insights 0 Backlog

Share conversation to another mailbox

It's not possible to share an existing conversation to another shared mailbox - you can only move it which is not always appropriate. For example the accounts mailbox might need to be included in a conversation about a payment for an order being h...
about 2 months ago in Core Product Experience 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
almost 2 years ago in AI / AI knowledge / Knowledge Base 0 Backlog

Manage Workspace role/permissions with Teammate Groups

Today teammate Groups can be used to grant access to a Workspace with the default access role. This means that if an admin wishes to grant any other role with a teammate Group, they must assign it to users individually. This can becomes messy and ...
almost 3 years ago in Teammate Groups 2 Planned

Be able to 'Add Conversation Subscriber' as a rule action

When a Conversation or subset of teammates need management oversight, it would be nice to be able to automatically subscribe a Teammate to a Conversation with rules. Right now, notifications serve as partially good, but when the conversation is be...
over 2 years ago in Workflows 0 Backlog

Keyboard shortcut: select all (Ctrl+A) in the Spam & Trash folder to mass delete

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.
over 2 years ago in Core Product Experience / Keyboard shortcuts / Triage - get to inbox 0 1 Backlog